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MyTrainJourney is an online tool that allows passengers to check how often their train was on time.

This gives customers the power to see the punctuality and reliability record of every train service in Britain on a smartphone, tablet or computer, revealing how that train performed in the last week, month or any period up to one year.

The Brief:

Glow New Media won a national, rail industry challenge to create software which allows passengers to call up the performance record of any requested train service from a national rail database on a smartphone, tablet or computer.

For example, if a customer wanted to see how an early morning train had performed in the last week, month or up to a year, My Journey will show the percentage of journeys when it arrived on time or early, or how many times it was more than 15 minutes late or cancelled.

The project was unveiled in October 2016 at a conference organised by the Rail Delivery Group, which represents train operators and Network Rail, where rail leaders, government and passenger groups met to discuss improvements to information for travellers.

Rail Minister, Claire Perry said:

“Our plan for passengers is to build a 21st Century railway that provides better journeys for all, and innovative new apps like My Journey have an important role to play in delivering this. I’ve been clear that I want to see the industry improve the information it gives to customers, and this is a positive step in helping to ensure passengers are at the heart of everything the rail industry does.”

The Result:

Glow created a first of its kind application which was launched nationally. The application opened train journey historic performance to the public for the first time.

A welcome move to help ensure passengers have the best possible information when planning their journey

Minister for Rail - Paul Maynard

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