Glow's servers operate in a secure Data Centre with redundant internet connectivity and power supplies.
What does our hosting include?
- Access to technical expertise. We're experienced specialists in building mobile and web applications
- Solution familiarity. If we've produced your application our team have specific knowledge of your solution
- Holding the source code of your website or application securely
- Glow hosting infrastructure for production, UAT, development and test environments
- Maintaining the hosting environment e.g. applying Windows patches
- Storage of the production & staging code on our servers plus traffic
- Automated monitoring of hosting performance
- Shared Software Licenses
- Secure Storage of any account details we may hold.
- Backups of the various components of your website or application. Databases are backed up daily and stored for 30 days.
- All Tiers come with 0.5 hours support per quarter except the microsite Tier
- SSL is included for Tier 2 and above if asked for at the point of purchase, when Glow controls the domain name and when setup on our shared Cloudflare account.
Hosting does not include application maintenance, new features or support (unless noted against your hosting tier).
What are our hosting tiers?
Tier | Annual Price (ex VAT) |
Storage (GB) |
Monthly Transfer (GB) |
RAM (GB) |
Purchase Orders | Example Sites |
---|---|---|---|---|---|---|
Microsite* | £220 | 0.25 | 1 | 0.25 | No |
|
Tier 1 | £550 | 1 | 10 | 0.25 | No |
|
Tier 2 | £900 | 3 | 30 | 0.25 | Yes |
|
Tier 3 | £1800 | 10 | 60 | 0.5 | Yes |
|
Tier 4 | £3600 | 30 | 120 | 1 | Yes |
|
* Please note that the microsite tier is only available for clients that have another website at Tier 2 or above.
What if my application is particularly complex?
Glow can customise an enterprise grade hosting solution to your needs and specification. Mirrored servers, load balancing, SQL server replication and customised support and server maintenance packages can be shaped around your requirements. Enterprise hosting starts from £5,000 + VAT annually, please ask for details.
What will my hosting fees be and when will they start?
For those clients that host their product with us, fees start when your application is first published to a staging environment or to a live environment, whichever date is earlier.
Your hosting fee is dependent on the hosting tier required for your application. What hosting tier your application requires is dependent on a number of factors including application complexity, storage and transfer. We may elevate your hosting tier and associated fees at any time if your application requirements change, for example through increased usage.
Glow reserves the right to adjust our hosting tier definitions and the prices associated to each tier at any time, we will endevour to provide reasonable notice of any such change.
I want to host my application in the Cloud?
If you would like your application to be hosted by Glow in the cloud (e.g. Azure or AWS) rather than Glow's own servers then please contact your account manager. There will be additional capital and ongoing costs involved to setup your infrastructure, strorage and backups.
I want to host my application elsewhere
If we have developed or amended your application, then it will contain Glow's intellectual property. This means you would need written consent and a license from Glow to host your application elsewhere. it may not be possible for us to support your application if it is hosted elsewhere.
Support
All Tiers come with 0.5 hours support per quarter except the microsite Tier. If you require more support time then please contact your account manager.
Please raise issues using our support ticket system -> http://support.glow-internet.com/
We can help you with services which we are billing you for, eg. hosting availability, managed cloud email availability, or for websites which Glow have produced.
Third party websites, systems and software are specifically excluded.
Office hours are 9:30am - 5:30pm, Monday To Thursday and 9:30am - 4:00pm on Friday.
Managed Email
For clients that host their website with us, Glow can provide managed email services at £20 + VAT / month per mailbox.
Domain Management & DNS Changes
Glow may assist with changes to domain names, held by us or third parties.
- DNS Registration (available domains only) - £110 + VAT per domain name.
- DNS Transfers - £110 + VAT per domain name.
- Holding your domain - £50 + VAT per year
There may be additional charges to make changes to your domain name.