Topics
- What information do we collect about you?
- How will we use the information about you?
- Marketing
- Access to your information and correction
- Cookies
- Other websites
- Changes to our privacy policy
- How to contact us
What information do we collect about you?
We collect information you provide when you register with us, place an order, join our marketing list, submit feedback, or play one of our games such as Guitar Challenge. We also collect information about your website usage using cookies.
How will we use the information about you?
We use your information to process orders, manage your account, and, if you consent, to send you marketing communications about products and services we think may be of interest. Glow will not share your information for marketing purposes with other companies.
In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.
We process your personal data based on the following lawful bases under UK GDPR:
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To fulfil your contract with us (e.g., processing orders and managing your account)
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With your consent (e.g., marketing communications, games leaderboard)
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For our legitimate interests (e.g., website analytics, fraud prevention), where this does not override your rights
For our games, your name may automatically appear on a leaderboard if you submit a score. We will not display your email address.
Marketing
If you have consented to receive marketing we will send you information about products and services of ours which may be of interest to you, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link at the bottom of one of our emails or contact info@glow-internet.com.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@glow-internet.com or write to us at the following address (Glow New Media Liverpool, S08 The Innovation Centre, Sci-Tech Daresbury, Keckwick Lane, Daresbury, WA4 4FS). We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You also have the right to restrict or object to processing, to data portability, and to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
Some cookies require your consent. You can manage your cookie preferences via our cookie banner. Alternatively you can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 4th February 2026.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Email: info@glow-internet.com
Post: Glow New Media Liverpool, S08 The Innovation Centre, Sci-Tech Daresbury, Keckwick Lane, Daresbury, WA4 4FS